A1
What we collect on the website
- Contact form details (name, email, phone, company, message).
- Usage data & diagnostics (IP address, device/browser data, pages viewed, timestamps).
- Optional marketing preferences.
- We do not sell personal data.
A2
Why we collect it (purposes)
- Respond to your inquiries and provide requested information (contract/legitimate interest).
- Secure, operate and improve the site (legitimate interest/security).
- Send product updates/marketing only with your consent (unsubscribe anytime).
- GDPR legal bases: Art. 6(1)(a), (b), (f).
A3
Cookies & similar tech
- We use strictly necessary cookies and, with consent where required (e.g., EU/UK), analytics/functional cookies.
- The banner lets you Accept all, Reject non-essential, or Manage choices.
- A cookie list with purposes and lifetimes is linked from the banner.
A4
Sharing
- Limited sharing with processors (hosting, email, analytics, security).
- No cross-context behavioural advertising.
A5
Retention
- Form submissions: 24 months (or sooner on deletion request).
- Web logs (security): ≥ 180 days per CERT-In; analytics data per tool defaults, then aggregated.
A6
Your rights & choices
- Access, correct, or delete your data.
- Withdraw consent and object to non-essential processing.
- EU/UK users also have portability and supervisory-authority rights.
- India users have grievance redressal/erasure aligned with DPDP-ready flows.
A7
How to exercise
For more about Smart Grid Analytics, visit our About page.
